One-Stop Online Platform for Government Services

Fields of Application

Digital Government and Smart Cities

Solution Overview

Based on the "Internet plus" idea and open architecture, Beiming Software deeply integrates the Internet with government services. Through matter innovation optimization and business workflow overhaul, it adds extras, integrates elements, and optimizes the existing government resources in provinces, cities, and counties. It focuses on the "small incisions" of various business departments. Based on data sharing, electronic licenses, video intelligent identification, automatic approval, mobile terminals and other technologies, it creates a series of innovative applications for smart government affairs, such as, intelligent guidance, collaborative processing of one matter, remote processing, AI instant and batch approvals, facial recognition, self-service processing, consultation, appointment, mobile portal, QR code, smart kiosks in service halls, service hall operation perception, etc.

Solution Highlights

1. Matters optimization and process innovation: Through business workflow innovation and event optimization and overhaul, the business experience of the people can be optimized, the traditional government service system can be enhanced, and a new online and offline integrated government service model can be created.
2. Various user scenarios and modular and on-demand combination: The various innovative application scenarios can be fully integrated with existing government service resources, combined as needed, independently deployed, and implemented online, while supporting the reform and optimization strategies of all aspects, so as to facilitate rapid deployment and promotion and application.
3. AI-enabled business innovation: The system utilizes large language models as well as OCR, RPA, facial recognition, and other technologies to build "intelligent customer service, intelligent guidance, intelligent pre-examination, personalized program recommendation", and other innovative applications of government affairs, so as to provide personalized, accurate, and intelligent service experience and realize the transformation of government services from "can do" to "easy to do".

Solution Architecture

Architecture of the One-Stop Online Platform for Government Services

Business Value

Through the construction of innovative applications of the One-Stop Online Platform for Government Services, we have comprehensively promotes the digitalization and intelligent upgrading of government operation methods, business processes, and service models, further accelerated the sharing of government information data across regions, departments, and levels, simplify government services, administrative approvals, law enforcement, and supervision processes, built a new business model that promotes process innovation through information technology innovation, continuously improved the quality of government services, optimized the business environment, and enhanced citizens' sense of gain, security, and happiness.

Application Scenarios

Scenario 1: The fingertip government service platform
As a fingertip government service platform built based on the WeChat public account or small program and the overall entrance to government services, it aims to achieve all-round nanny-type government services and provide access to a variety of processing methods. In the process of handling affairs, it provides intelligent guidance and proactive services during the whole process for the staff and realizes a new model of "all-round, fully-automatic, and fully-intelligent" government services. The fingertip government affairs platform mainly includes functions such as services guides, processing in service halls, online processing, intelligent guidance, etc., to build an "online & offline and virtual & real" government service system and improve the level of government services.
Scenario 2: Intelligent service guide & intelligent customer service
The intelligent service guidance provides problem guidance, automatic matching, service guidance, and other functions, which can intelligently guide users in handling matters. Intelligent service guidance is an intelligent application integrated in the fingertip government service platform, combining the popular business needs of enterprises and citizens. It integrates functions such as "inquiry, situation guidance, and one-time notification", covering information on matters, application acceptance conditions, application materials, sample materials, handling procedures, FAQs, etc. Users can get "personalized" guidance services by simply using the "Situation Q&A" provided by the system or consulting intelligent customer service.
Scenario 3: Joint processing for one matter
Through the reconstruction of multiple situations and multiple matters, the platform streamlines materials for citizens to handle "one thing", optimizes business processes, merges application forms, realizes the optimization of processes such as one-form application, one-time submission of declaration materials, approval of the distribution of departmental documents, and unified issuance of certificates, and carries out "four reductions" on the original matter process (reduction of materials, links, time frame, and times) to provide package-type and thematic integration services for enterprises and citizens.
Scenario 4: Remote Inspection
Remote Inspection is a remote business inspection platform that integrates the mobile application end and the background approval end. Typical scenarios include inspection of rural farms, on-site inspection of food business licenses, and other business matters. The applicant and the approving personnel conduct remote exploration through a video connection. The footage of the inspection video is traced throughout the whole process, and the applicant needs to confirm the inspection results with the identity authentication done, which ensures the validity of the inspection results and the approval record.
Scenario 5: Certificate-free city
The platform replaces physical documents with electronic certificates and licenses through information sharing, data verification, and other means. The platform relies on blockchain technology to build a secure and trustworthy digital space and mutual recognition and trust system and strengthen the security of electronic certificates and licenses in data collection, transmission, storage, use, sharing, disclosure, and other aspects so that citizens can avoid bringing ID cards, residence permits and other commonly used physical certificates in the process of government service matters and public service matters. Through the real-name authentication of the real person or facial recognition for identification verification, the public can truly go out with no ID and get things done with only one of kind of the documents.
Scenario 6: Government service cockpit
Government service cockpit takes government service matters as the core element, integrates all kinds of government data, visualizes data indicators of different dimensions such as service matters, business handling, service channels, and service objects, helps management departments to visually grasp the overall situation of government services. It can also build up cockpit thematic contents such as the overall situation of government services, analysis of enterprise services, analysis of convenient services, and assessment of departmental effectiveness.

Successful Cases

National Government Service Platform Mini Program
Changsha City Superbrain Government Service Integration Platform
Wuhan Jiangxia District Smart Government Service Platform
Changsha Wangcheng District Government Service Innovation Application