IT Services Management Consultation

Field of Application

Enterprise IT services management consultation

Solution Overview

Beiming Software's IT services management consultation, which is based on international and domestic standards and best practices such as ISO20000, ITIL, ITSS, includes planning and design services for enterprise IT service management and operation and maintenance systems.

The IT infrastructure consultation services start from the business strategy of the enterprise, help the enterprise CIO and IT CTO to clarify the strategic objectives of informationization and IT infrastructure, so as to sort out the IT service catalog and service levels of the enterprise, and then help the enterprise in the whole process from business understanding, cultural publicity, to planning suggestions for organizational functions, process standards, and technical tools, and finally translate them into specific job descriptions, SOP manuals, process management, and operation and maintenance management tools.

Through the above-mentioned extensive and refined work, it can help the enterprise truly implement the ITSM system from the top down.

Beiming Software's IT service management consultation aims not only to build an IT service management system for enterprises, but also to help enterprises improve their IT maturity according to Gartner IOMM (Gartner's IT Infrastructure and Operations Maturity Model ). This approach facilitates the continuous evolution of IT systems to be 'detailed', 'simple', 'efficient', and 'intelligent'.

Business Value

Enabling enterprises to clarify IT service content and service level requirements.

Enabling enterprises to clarify the organization, processes, and tools of IT services and operation and maintenance processes.

Helping enterprises transform their IT culture and continue to improve IT maturity.

Providing a foundation for the future evolution of enterprise IT, even the transformation from a cost center to a profit center.

Success Stories

1. IT service management consultation project for an energy group

2. IT service management planning, implementation and operation and maintenance project for Sinopec Group

3. IT service management planning, implementation and operation and maintenance project for China Huaneng Group

4. IT service management planning and implementation project for a household products e-commerce group

5. IT service management consultation and implementation project for a large ocean heavy industry group