"Shizhong Easy Service" Smart Microservice Platform

Customer: Jinan City Shizhong District Administrative Examination and Approval Bureau, Government Service Center
Industry: Administrative Approval
Product/Solution: Beiming Smart Administrative Approval Solution
Keywords: Enterprise Lifecycle, Remote Inspection, Good and Bad Reviews

Project Background

With the deepening of the reforms to delegate power, streamline administration and optimize government services, the expectations and requirements of the people for the reforms of government services are also gradually increasing. The Shizhong District of Jinan adheres to the requirements of the "Guiding Opinions on Further Promoting the Convenience of Examination and Approval Services" by fully promoting approval services that are "handled immediately, online, nearby, and in one go." With the goal of ensuring enterprises and citizens can efficiently complete their tasks, the district entrusted Beiming Software to build a smart microservices platform, "Shizhong Easy Services".

Project Brief

Relying on the combination of“WeChat + AI intelligence + innovative applications”, Shizhong Easy Services gathers all kinds of data and information resources to create databases for knowledge, address, business, archives, inspections, licenses, policies, evaluations, etc. From the perspective of the enterprises and the public, it established 6 major categories and over 20 subcategories, including the "enterprise start-up zone", "WeChat queue zone", "government service ratings platform", "pre-notification platform", "service handling", and "life services", providing enterprises with a seamless service system throughout the lifecycle.
 

System Screenshot

Solution Highlights

1. The platform is a smart microservices platform that integrates government services, policy and financial services, and professional services, relying on "WeChat + AI intelligence + innovative applications".
2. Designed with a "citizen's perspective," the platform offers features such as “WeChat queueing”, smart navigation, remote inspections, policy updates, enterprise space, and intelligent reminders for license expiration.
3. The platform fully embodies the principles of "One-Stop Service," "Mobile Convenience," and "Immediate Processing" through the WeChat interface, realizing one-click policy queries, clear approval notifications, streamlined handling, and friendly post-service engagement. It effectively addresses issues such as difficulty, slowness, complexity, and redundancy in handling tasks for enterprises and citizens.

Implementation Value (Achievements)

1. The first phase of the project was launched in June 2019. As of June 2023, the official account of "Shizhong Easy Services" has 1.155 million subscribers.
2. The system has comprehensively improved the efficiency of government services, optimized citizens’ service experience, reduced information asymmetry, promoted collaboration between government agencies, and provided more convenient, efficient, and transparent government services for residents and enterprises in the jurisdiction.
3. The platform is highly regarded as a model in the industry, and has won a number of national, provincial and municipal awards such as the National Government Service Hall Intelligent Decision Award, the 9th China Big Data Application Golden Bell Award "Data Service Award", a Top Ten “Internet + Government Services” Case, and the first place in the Government Service Smart Approval Scenarios in the Excellent Cases of Shandong Province's New Smart Cities.