IT Infrastructure Operation and Maintenance

Field of Application

Enterprise IT Infrastructure Operation and Maintenance

Solution Overview

Beiming Software's IT infrastructure operation and maintenance services provide systematic services in many aspects, including self-organization and personnel, management system and tools, technical system and tools, etc., to meet the needs of enterprise IT infrastructure operation and maintenance, thereby helping enterprises to meet system reliability requirements, user satisfaction requirements, and requirements for improving the maturity of enterprise IT itself.

IT infrastructure services for the enterprise, including the following:

1. Providing system planning of operation and maintenance services

2. Building an information-based operation and maintenance service organization and defining relevant roles

3. Developing information-based operation and maintenance processes (based on ITIL and ISO20000)

4. Deploying operation and maintenance service related tools, such as ITIL process tools and ITOM operation and maintenance monitoring tools

5. Providing passive services such as daily active operation and maintenance manpower services and fault response

6. Providing IT service management, output service reports, and implementing continuous improvement

Business Value

Helping enterprises achieve the planning of the operation and maintenance system

Helping enterprises build IT operation and maintenance organizations and teams

Helping enterprises develop IT operation and maintenance management system documents

Helping enterprises meet IT operation and maintenance reliability and satisfaction requirements

Helping enterprise IT departments achieve cultural transformation and maturity improvement

Success Stories

1. IT infrastructure operation and maintenance services project for an energy group

2. IT operation and maintenance system construction project for a design institute under CNPC

3. IT infrastructure operation and maintenance project for a first-tier IT product manufacturer

4. IT infrastructure operation and maintenance project for a chemical group

5. IT infrastructure operation and maintenance project for a household products e-commerce group

6. IT infrastructure operation and maintenance project for a multinational clean energy group

7. IT infrastructure operation and maintenance project for a financial group

8. IT infrastructure operation and maintenance project for a real estate group